To our customers:
We are closely monitoring the coronavirus (COVID-19) situation, including guidance from the Centers for Disease Control (CDC), and our local and state health officials. During these uncertain times, we want to let you know the things we are doing to support our customers and employees. The health and safety of our employees and the customers we serve are our main concern and for that reason, we have implemented increased cleanings and some operating changes.
We have provided guidance for all our team members detailing how to protect against transmission of the virus, including cleaning and handwashing and the guidance to wear a mask if unvaccinated and interacting with others. We will continue monitoring coronavirus (COVID-19) updates provided by health authorities and respond based on their advice.
We want to encourage you to use the online payment portal and phone IVR system to manage your account and your payments. We also offer the option to speak to an account manager by phone (call 904-693-0544 or 904-276-3390). They are available Monday through Saturday 9:00 a.m. to 6:00 p.m. A free mobile app is also available to allow you to view your account and make payments. Visit your mobile app store and download the REPAYIT app.
When visiting our locations, we kindly ask you not congregate where you would be within 6 feet of another person while visiting any of our locations.
During these fluid and changing circumstances, we understand that your transportation is very important. Should you find yourself in need of assistance regarding your account, please contact us. Communication is the most important tool in order to keep us informed regarding your situation. We are making every effort to work with your circumstances and we want you to be successful. Please call, email or respond to a text to keep us up to date on your circumstances.
We appreciate the hard work our staff is doing to support you – our customers - as we learn new ways to meet new challenges. We will continue to closely monitor new updates and make any changes as needed. Thank you and please know we will continue to be here for you.
For additional information about COVID-19, get the latest report from the Centers for Disease Control at cdc.gov/coronavirus.
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